Shipping Policy
Order Processing Times:
As each magnet is custom hand made, we typically ship within 72 hours. It can take longer during sales events or peak holiday seasons, we appreciate your patience.
Shipping Times:
For Australian Orders
- Standard: $9.95. Deliver within 2-8 business days.
*Free standard shipping for all orders over $100.
- Express: $19.95. Deliver within 1-3 business days.
Please note it may take longer for Regional areas.
We primarily use Australia Post for most deliveries within Australia.
For New Zealand Orders
- Standard: $19.95 flat rate. Deliver within 4-8 business days.
- Express: $30.95 flat rate. Deliver within 2-5 business days.
International
- Please contact us before you place an order.
Shipping fees are non-refundable. If you need to change your shipping method or correct your shipping details, please contact us within 24 hours of placing your order.
Delivery Information:
Once your order has shipped, you will receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. Please be aware that we cannot be held responsible for:
- Delays caused by shipping providers or customs
- Incorrect addresses provided by customers
- Damage caused by the postal service
- Issues with PO Boxes
- Stolen packages after delivery
If your item arrives damaged or has any defects, please email us within 48 hours of receiving your order at hello@stickitmagnets.com.au with the following details:
Your order number: #
The product name:
Photographs of the defect:
Tracking:
After your order has been dispatched, you will receive an email with tracking details. Please allow up to 24 hours for tracking information to appear. If you don’t receive your shipping confirmation, check your spam folder or reach out to us for help.